Title: Dispatcher DSP02775

State Role Title: Emergency Coordinator II

Hiring Range: Salary is Negotiable and Commensurate with Experience for Dispatchers. Dispatcher Trainees will start at $47,611

Pay Band: 4

Agency: Department of State Police

Location: Fairfax, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Experienced applicants (non-Trainees) currently not employed by the state who are hired into the Dispatcher position are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement. Dispatcher Trainees and transferring state employees are eligible for a $5,000 retention bonus after 10 months of successful service with the signature of a 12-month agreement at 10 months.
Classified Applicants hired into this position who are already working in a Dispatcher function are not eligible for either a sign-on bonus upon hire or a retention bonus after 10 months.
•Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II), and the salary offered will be commensurate with experience.
•Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3, $47,611). After satisfactory completion of the Dispatcher Trainee Training Curriculum, employees will progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% salary increase.
•Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.
We are seeking to expand our diverse team of change makers and innovators. As a member of the Virginia State Police family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with the Virginia State Police!
Established in 1932, the Virginia State Police has grown to be the largest police department in the Commonwealth of Virginia. As the mission of the Department has continued to expand, our workforce continues to grow. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become best in class. We are firmly committed to our family-like culture and are seeking to expand our diverse team. We provide an outstanding benefits package, including excellent health insurance, membership in the Virginia Retirement System, deferred compensation, paid leave starting on day one, and other benefits available to Commonwealth of Virginia Employees.
In addition, the Virginia State Police supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness staff teaches and coaches “cognitive fitness” for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best!
Contact Human Resources for additional details.
•Operates multi-channel radio system.
•Answers multi-line computerized telephone system.
•Enters and retrieves information through Computer Aided Dispatch (CAD) terminal.
•Responds to inquiries and complaints, secures emergency assistance, and complies with all department policies.
•Operates a computerized information network terminal.

Minimum Qualifications

•Working knowledge of the Department’s policies, procedures, and regulations; of geographical area within the Division; and of radio codes and communications equipment.
•Skilled in keyboarding to include Microsoft software application.
•The ability to work in a high-pressure, high-volume environment and exercise sound judgment under stress; to work in an area of high stress and be able to multitask; to handle complaints/compliments and direct them to appropriate First Sergeant or Sergeant; and to work holidays and weekends.
•Graduation from high school or equivalent.
•Must be eligible to become Virginia Criminal Information Network (VCIN) certified, which requires either United States (U.S.) citizenship or having been a lawful permanent resident of the U.S. and eligible for naturalization.

Additional Considerations

•Prior First Aid/CPR experience.

Special Instructions

A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT
Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.
Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P.M. on May 13, 2024. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.
PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.
The Department of State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation or any other categories protected by applicable federal, state or local laws.
REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST
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